In this review, the customer expresses their concerns. PSM replies pretty much stating they were not at fault and that the customer would need to prove it.
Platinumservermanagement - first day problems!
I do not want to be negative about Platinumservermanagement however....
I read some great things about them and of course some bad things...
Today I signed up to try them out, as I just had some major phpexec problems 4 days ago. So I thought a server hardening, and some other things would be great.
After they activated my account, I then made a ticket to harden the server.
Within a two hours or so, they were logged in and updating my server which was a good start.
At which point I assumed everything was under control and they would take care of things. So then I left and went out to a meeting.
When I came home 7 hours later, mySQL was down and I can a whole bunch of clients emailing me. mySQL was down for over 6 hours, which practically killed most clients websites...
Of course I put in a ticket and they had it fixed within 15mins.
However truth of the matter, most of the server sites were down for 6 hours because SQL was down. When they say they will harden your server, they run a script that does all the regular things, then it automatically reboots the server at which point they ASSUME everything is done. However apparently they do not login after to confirm the server and double check everything, which seems like they are only doing half the point.
Point of the post, I do not know if this is common or just special service for me. But I lost some clients because the SQL was down for 6 hours and I would have thought they would do their job.
Can PSM really do the job they offer, or just putting out their sales message.... I don't want to hear about how great everyone thinks PSM is, I would like to hear from people who have problems with PSM wether small or large. As it is only when you have problems, can you see the real character of a business/person. I would love to know the worst they can be, to know if its worth the risk or if they really are good.
Another customer with a bit more posts and age behind their forum account chimes in with their bad platinumservermanagement experience.
Same here, we had a hard drive failure, the sad part is that we reported the server sending us emails for over two months with the warning of a hard drive failure and they did nothing until the hard drive actually failed.
I took them 4 days to fix the problem. After it was fixed another of our servers started sending also the hard drive failure notices, we reported quick to make sure they would take care of it, 4 days passed by nothing was done, so I openned a ticket probably not so polite anymore asking them to not wait until the server was broken to fix it like it happen with my other server.
Ethan's response was that I had no way to proof that there was negligence on their side, and that they didn't want me anymore with them.
I was glad to move away. For anyone that would like a copy of all tickets let me know, I have them all, is very interesting to read.
Same guy replying to some of the posts that follow. Just random thought - Rack911.com i've heard from friends is a good operation. Check them out.
Just think about having a server with 200 websites down for 4 days, I bet you would lose a lot of your patients.
Before judging why not request the tickets? as I said I saved them all, after reading then come into conclussions.
