Random Unhappy PSM Review 1

I guess when time comes along I'll post others random unhappy times with platinumservermanagement. Here is the first. I have not read it in detail but here you go.

Platinumservermanagement review

Bad Experiance: platinumservermanagement.com
Dear all,

There was a security problem on one of my servers... platinum server man. then installed phpsuexec and has done some hardening.. but while doing that they have closed ssh port and no one can connect to ssh to the damage done by phpsuexec (some of client sites not working and need to be repaired)...

And because of that we have posted 9 tickets in 1 day... and platinum is not wiling to solve that ticket because SLA tells that they can solve only 2 tickets in 24h ...

here is transcript of their response...

Our SLA resolution period is 24 hours per ticket in sequential order. If you open 9 tickets in 1 day, that does not mean that we guarantee all 9 tickets will be completed within 1 day. This is clearly stated in our terms of service. To avoid any confusion or accusations of us breaking our SLA, I have annotated your account to only accept 2 tickets at a time.

No, that means 2 tickets opened concurrently. So if you open 2 tickets, you will have to wait until they are done until you can open more tickets. This is to avoid any accusations of us not completing tickets within the guaranteed period. We guarantee each ticket will be done within 24 hours. As I said before, obviously this does not mean that you can submit 9 tickets and expect them to all be done

... we have over 200 users on that server and now we have to wait until datacenter restores ssh port (firewall) ... and platinum screwed up... what kind of server managment is managment which screws up the server???

Thank you for reading this and please post your opinion...

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