Random Unhappy PSM Review 2

Another unhappy platinumservermanagement review - slow response times and canned replies.

PlatinumServerManagement Experience - I need new server Admin
I have been using platinumservermanagement for over 6 months now and recently all their responds are taking forever, and most of the time when I get a respond back it's either a stupid comment like:

"Please create another ticket for it"
"We are working on it"
"We do not have the required information"

It took them about 24 hours before they changed the dns on my site, because we had to go though a bunch of pointless convos.

Well I have about 5 servers with them paying them about $105 every month and they aren't even doing their jobs properly. Seems like the have a staff cut or something.

Anyways I am looking for recommendations if anyone you know is good at server management, ddos prevention, inquires in to hacking attempts and attacks.